Returns

Thank you for shopping with Aurelian Sports. 

It is important to us that you are completely satisfied with your purchase. 
All parts are assembled, tested, checked, polished in our own factory before being packaged and sent to you. 
If for some reason, your item is not OK, our policy is to review the issue in photos or videos first. 
Most of the time, issues can be resolved through a bit of guidance on installation. 
If the issue cannot be resolved, please arrange the return of the goods to us and we will exchange or provide a refund.
Some important things to note:

• Original shipping and handling fees are not refundable.
• The customer is responsible for the return postage fees.
• We will not refund or exchange poles if the pole join is 1mm or less.
• Refunds are available for faulty items however only after the item has been inspected. 
• Studio poles – We take photos and conduct third party checks of equipment before moving it to your studio to compare the goods with how they were sent and the condition they are reported in. All replacements and exchanges are first viewed via photographs and video to first try to assess and solve the problem. 
• Studio pole maintenance - It is the responsibility of the studio owner to maintain their studio poles. We advise all studios to set a schedule for cleaning the brass professionally, checking the installation is safe.